Frequently Asked Questions

1. What products does Big B Mart offer?

Big B Mart offers a wide range of construction materials and tools, including TMT steel, cement, river sand, bricks & blocks, electrical items, plumbing tools, paints, tiles, and more.

2. Where is Big B Mart located?

Big B Mart is located in Hyderabad, Telangana.

3. Do you offer delivery services?

Yes, we offer delivery services within Hyderabad, Telangana. Delivery times may vary based on product availability and delivery location.

4. What payment methods do you accept?

We accept various forms of payment, including credit/debit cards, net banking, and cash on delivery (COD).

5. How can I place an order?

You can place an order through our website, bigbmart.com. Simply browse our products, add them to your cart, and proceed to checkout.

6. How can I track my order?

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your order on our website.

7. What is your return policy?

We accept returns of products within 7 days of delivery if the product is defective or damaged. To initiate a return, please contact our customer service team with your order details.

8. How will I receive my refund?

Refunds will be processed within 14 days of receiving the returned product. Refunds will be issued to the original payment method.

9. Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions on various products. Check our website and subscribe to our newsletter to stay updated on the latest deals.

10. How can I contact Big B Mart?

You can contact us via email at [Your Email Address] or by phone at [Your Phone Number]. Our customer service team is available to assist you with any queries.

11. Do you provide warranty on products?

All products come with a warranty as provided by the manufacturer. For more details on specific product warranties, please refer to the product description or contact our customer service team.

12. Is Cash on Delivery (COD) available?

Yes, we offer Cash on Delivery (COD) service exclusively within Hyderabad.

13. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled.

14. Are there any delivery charges?

Delivery charges may apply based on the order value and delivery location. The applicable charges will be displayed during the checkout process.

15. Do you offer bulk purchase discounts?

Yes, we offer discounts for bulk purchases. Please contact our sales team for more information on bulk pricing and discounts.