Last updated: January 05, 2024

Thank you for shopping at Big B Mart.

If you are not fully satisfied with your purchase, please review our return and refund policy.

The terms below apply to any product purchased from us.

Interpretation and Definitions

Interpretation Words with capitalized initial letters have defined meanings as outlined below. These definitions apply whether words appear in singular or plural form.

Definitions For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Big B Mart. Ltd.
  • Goods refers to the items offered for sale on our Service.
  • Orders means a request by you to purchase Goods from us.
  • Service refers to the Website.
  • Website refers to Big B Mart, accessible from https://bigbmart.com/
  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation Rights for Your Order

You have the right to cancel your order within 1 day or before dispatch by providing a valid reason.

The deadline for cancelling an order is 1 day from the date you received the Goods or the date a third party, other than the carrier and appointed by you, takes possession of the delivered product.

To exercise your right of cancellation, inform us clearly by:

We will process your reimbursement within 48 hours of order cancellation, using the same payment method you used for the order. You will not incur any fees for this reimbursement. However, if the order has reached the transportation stage, transportation and labor charges must be paid by you.

Return Conditions

To be eligible for a return, ensure that:

  • The Goods were purchased within the last 24 hours.
  • The Goods are in their original packaging.

The following Goods cannot be returned:

  • Custom-made or personalized items.
  • Goods that deteriorate quickly or are past their expiration date.
  • Items that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods that, after delivery, are inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Only regular-priced Goods may be refunded. Sale items are not eligible for refunds unless applicable law states otherwise.

Returning Goods

You are responsible for the cost and risk of returning the Goods to us.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend you cross-check the product and ensure they are in the original condition as delivered. We cannot issue a refund without the actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

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